Privacy Policy

Information you give us. When you book a System Audit, use our chat assistant, or contact us, we collect:

• Your name, email address, and phone number
• Business details, such as your team type, primary goals, and the CRM you currently use
• The date and time of the appointment you book
• Messages you send through our chat assistant, email, phone, or text

Information collected automatically. Our website hosting provider and our font provider (Google Fonts) receive standard technical information needed to deliver the website, such as your IP address, browser type, device type, and the pages you request. We do not use advertising cookies or third-party analytics trackers on this website.

Information from clients. When a business becomes a Virtexa client, we receive the information needed to build and run its services, such as business contact details, call scripts, calendars, and CRM access.

We use personal information to:

• Schedule, confirm, remind you about, and hold your System Audit
• Respond to your questions and requests
• Prepare proposals, and set up, provide, and support our services
• Send service-related messages, such as confirmations, reminders, and account notices
• Send marketing messages about our services, where permitted by law and, for text messages, only with your consent
• Maintain the security of our website and services and prevent fraud or abuse
• Comply with legal obligations and enforce our agreements

If you give us your phone number, you agree that Virtexa may call and text you at that number about your appointment and your inquiry, including with automated technology and AI voice agents. Consent is not a condition of any purchase.

• Message frequency varies based on your appointment and conversation.
• Message and data rates may apply.
• Reply STOP to any text to stop receiving texts, or HELP for help. You can also email hello@virtexasolutions.com.
• Mobile carriers are not liable for delayed or undelivered messages.

We do not sell, rent, or share your mobile phone number or text messaging opt-in data with third parties or affiliates for their marketing or promotional purposes. We share this information only with service providers that help us deliver messages and support our services. Text messaging opt-in data and consent are excluded from every other type of sharing described in this policy.

Messages you send through the chat assistant on our website are processed by a third-party AI service provider to generate responses, and may be stored with your booking details. Please do not share sensitive personal information, such as financial account numbers or government ID numbers, in the chat.

We do not sell personal information, and we do not share it for targeted advertising. We share personal information only:

• With service providers who process it for us under contractual confidentiality and security obligations, including our scheduling and CRM platform, AI and speech providers, telephone and text messaging carriers, email providers, and our website host.
• For legal reasons, when we believe it is required by law, legal process, or to protect the rights, safety, or property of Virtexa, our clients, or others.
• In a business transfer, such as a merger, acquisition, or sale of assets, subject to this policy.
• With your consent or at your direction.

Our clients are real estate agents, teams, and brokerages. When our AI agents answer calls, book appointments, or transfer calls for a client, we collect caller information on that client's behalf. This can include the caller's name, phone number, email, call recordings and transcripts, and details such as property interests, budget, timeline, and financing status. Calls are recorded and transcribed. We store this information in the client's CRM and systems.

For this information, the client decides how it is used, and the client's own privacy policy applies. We process it only to provide and support the services for that client, as our agreement with the client requires. We do not sell it or use it to market our own services to the people who call our clients.

If you contacted a real estate professional who uses Virtexa and want to access, correct, or delete your information, please contact that professional directly. We will help them respond.

We keep personal information for as long as we need it for the purposes described in this policy, including to provide our services, maintain business records, resolve disputes, and meet legal, tax, and accounting obligations. We keep client data as our agreement with that client specifies, and delete or return it when that agreement ends, unless the law requires us to keep it.

We use reasonable administrative, technical, and physical safeguards to protect personal information, including access controls and encrypted connections. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

• Access, correction, and deletion: you can ask for a copy of your personal information, or ask us to correct or delete it.
• Text messages: reply STOP to any text from us to opt out.
• Email: use the unsubscribe link in any marketing email, or email us.

Depending on where you live, including Virginia, you may have additional rights under state privacy laws. We honor those rights as those laws require. To make a request, email hello@virtexasolutions.com with the subject "Privacy Request." We may need to verify your identity before we respond, and we will respond within 45 days. If we decline your request, you can appeal by replying to our decision. If you are not satisfied with the outcome of your appeal, you may contact your state Attorney General. We will not discriminate against you for exercising your rights.

Our website and services are intended for business use by adults. They are not directed to anyone under 18, and we do not knowingly collect personal information from anyone under 18. If you believe a minor has given us personal information, contact us and we will delete it.

Virtexa serves businesses in the United States, and we process and store information in the United States.

We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page. If we make material changes, we will give additional notice, such as a notice on our website or an email to clients.

Questions or requests about this Privacy Policy can be sent to Virtexa Solutions, Arlington, Virginia, at hello@virtexasolutions.com. See also our Terms of Service.