Terms of Service

The Services are for businesses and real estate professionals in the United States. They are not offered to consumers for personal, family, or household use. You must be at least 18 years old to use the Website or Services.

Virtexa builds and operates AI voice agents for real estate professionals. Depending on your plan and Order, the Services may include 24/7 AI call answering, live lead qualification, showing and appointment booking, a pipeline and follow-up automation build, and live warm transfer. Your plan, scope, fees, and timeline are set out in your Order.

Launch timelines, such as going live within 10–14 days of kickoff, are estimates. They depend on you providing timely information, approvals, and access. Booking a System Audit does not obligate you to buy anything.

Fees, billing frequency, and any usage charges are set out in your Order. Unless your Order says otherwise:

• Setup and build fees are due before work begins, and are non-refundable once the build has started.
• Monthly fees are billed in advance and are non-refundable for any partial month.
• Usage beyond what your plan includes is billed at the rates in your Order.
• Fees do not include taxes. You are responsible for any applicable taxes other than taxes on our income.

If a payment is more than 15 days late, we may suspend the Services after giving you notice by email.

You are responsible for how you use the Services and for the contacts, scripts, and content you provide. You agree to:

• Give us accurate information and the access we need to build and run your agent
• Comply with all laws that apply to your calls, texts, and marketing, including the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, national and state Do-Not-Call rules, CAN-SPAM, state call recording laws, fair housing laws, and real estate licensing and advertising rules
• Obtain every consent the law requires before you, or the Services on your behalf, call or text any person, including any consent required for calls using AI-generated or artificial voices
• Give any notice that callers are being recorded, or are speaking with an AI agent, that the law requires where you or the caller is located. At your direction, we will configure a disclosure message for your agent.
• Honor opt-out and Do-Not-Call requests promptly
• Provide accurate business information for any carrier registration that business texting requires

You may not use the Services to:

• Send spam, or call or text people without the consent the law requires
• Harass, deceive, or discriminate against anyone, including in violation of fair housing laws
• Upload contact lists that you do not have the right to use
• Break the law, infringe anyone's rights, or interfere with the Services or the networks they rely on
• Copy, reverse engineer, or resell the Services without our written permission

Our AI agents are automated systems. They can misunderstand callers or give incomplete or inaccurate responses. They are not licensed real estate professionals, and they do not give legal, financial, lending, or tax advice.

You remain responsible for your client relationships and business decisions. Please review your agent's scripts, call summaries, and bookings. We do not guarantee any particular result, such as a number of leads, appointments, closings, or revenue.

The Services rely on third-party providers, including telephone and text messaging carriers, AI and speech providers, and scheduling and CRM platforms. Their availability and performance, including carrier message filtering, are outside our control. We are not responsible for third-party services, and your use of them may also be subject to their own terms.

If you give us your phone number, for example when you book a System Audit, you agree to receive calls and text messages from Virtexa about your appointment and inquiry, which may use automated technology. Consent is not a condition of any purchase. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your information.

You own your data. "Client Data" means the contacts, call recordings, transcripts, messages, and CRM records that you provide or that the Services create for you. You own your Client Data. You give us permission to use it only to provide, maintain, and support the Services for you, as described in our Privacy Policy.

Confidentiality. Each of us will protect the other's non-public business information with reasonable care, and use it only for our relationship under these Terms.

When the Services end. If you ask within 30 days after the Services end, we will give you an export of the Client Data held in systems we manage. After that, we may delete it.

Virtexa and its licensors own the Website and the Services, including our software configurations, templates, script frameworks, workflows, and know-how. While the Services are active, we give you a non-exclusive, non-transferable right to use them for your internal business. If you send us feedback, we may use it without any obligation to you.

The Services continue for the term in your Order. Unless your Order says otherwise, either of us may end month-to-month Services by giving 30 days' written notice by email. Either of us may also end the Services if the other materially breaches these Terms and does not fix the breach within 30 days after written notice.

We may suspend the Services immediately if we reasonably believe your use violates the law or these Terms, or creates a risk to others or to the Services. Fees owed before termination remain due. Sections 3, 5, and 8 through 15 survive termination.

The Website and Services are provided "as is" and "as available." To the fullest extent the law allows, Virtexa disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted or error-free, or that every call will be answered or every message delivered.

To the fullest extent the law allows, Virtexa will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, revenue, commissions, business, or data. Virtexa's total liability for all claims related to these Terms or the Services is limited to the fees you paid to Virtexa in the 12 months before the event that gave rise to the claim.

You will defend and indemnify Virtexa and its owners and team against claims, damages, fines, and costs, including reasonable attorneys' fees, that arise from your Client Data, your contact lists and consents, your use of the Services, or your violation of these Terms or any law, including the TCPA and Do-Not-Call rules.

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws rules. Before filing a claim, each of us agrees to try to resolve the dispute informally for 30 days after written notice. Any lawsuit must be brought only in the state or federal courts serving Arlington County, Virginia, and each of us consents to those courts' jurisdiction.

• We may update these Terms. When we do, we will change the effective date above, and we will notify active clients of material changes by email. Continuing to use the Services after changes take effect means you accept them.
• These Terms and your Order are the entire agreement between us about their subject.
• If any part of these Terms is unenforceable, the rest remains in effect.
• Not enforcing a provision is not a waiver of it.
• You may not assign these Terms without our consent. We may assign them in a merger, acquisition, or sale of assets.
• Neither of us is liable for delays caused by events beyond our reasonable control.
• Notices may be sent by email to the addresses on file.

Questions about these Terms can be sent to Virtexa Solutions, Arlington, Virginia, at hello@virtexasolutions.com.